We want you to shop with confidence at iGet Australia. If there is an issue with your order, we’re here to help.
Returns
Due to the nature of our products, we only accept returns for items that are:
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Damaged on arrival
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Incorrectly shipped
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Faulty or defective
To request a return or replacement, please contact us within 48 hours of receiving your order.
Items must remain unused and in their original packaging.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
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Opened or used products
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Disposable vape devices
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E-liquids or pods that have been opened
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Sale or clearance items
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Change-of-mind purchases
Damaged or Faulty Products
If your order arrives damaged or defective, please email our support team with:
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Your order number
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Clear photos or videos of the issue
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A brief description of the problem
Once reviewed, we may offer:
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A replacement
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Store credit
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A refund where applicable
Refunds
Approved refunds will be processed back to your original payment method.
Please allow several business days for the refund to appear depending on your bank or payment provider.
Shipping fees are non-refundable unless the issue was caused by our error.
Order Cancellations
Orders can only be cancelled before they are processed or dispatched.
Once an order has been shipped, cancellations are no longer possible.
Return Shipping
Customers are responsible for return shipping costs unless the item received was incorrect or defective.
We recommend using a tracked shipping service for all returns.